Privacy Policy

本文为草稿，待 BC 律师审阅 / Draft — pending review by a BC lawyer

This website is operated by [运营主体名称 / Business name] ("we", "us"). We take your privacy seriously. This policy explains how we collect, use, disclose and protect personal information.

We follow British Columbia's Personal Information Protection Act (BC PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope

This policy covers this website and its related services, including accounts, reviews, fee reports, the parent Q&A, the calendar and email reminders, calendar subscriptions (iCal), private coach profiles, organization profile claims, surveys and email subscriptions.

2. Users must be 18+; children cannot create accounts

This site is for parents, guardians and coaches aged 18 or older. Children cannot create accounts. We do not knowingly collect personal information from children. If we find information on the site that could identify a child, we remove it.

3. What we collect

Information you give us

• Account: email address, display name, preferred language, city (optional), confirmation that you are 18 or older, and account type (parent, coach or organization admin).
• Reviews: star ratings, tags, text, any conflict-of-interest declaration, and your child's age band and approximate participation months. We do not collect a child's name, birth date, school or photo.
• Fee reports: what you paid for each fee component of a program, program type, level, city, season year and your child's age band.
• Q&A: questions and answers you post.
• Reminders and subscriptions: the sports, cities, age band, event types and frequency you choose, and the email address for reminders.
• Private coach profiles (provided voluntarily by the coach): the public profile (display name, bio, cities served, languages, qualifications, services and rates) and the information needed to verify credentials. See section 6 for how verification works.
• Organization claims: the claimant's name, contact details and information showing that they represent the organization.
• Confidential reports: what you submit through the confidential report channel.
• Surveys: answers you choose to give.
• Contacting us: the content of emails or forms you send us.

Information collected automatically

• Technical information: log data such as IP address, browser and device type, pages visited and times.
• Cookies: we use essential cookies to keep you signed in and remember your language. We also use analytics tools to understand overall site use so we can improve the site.

4. Why we use it

• To run the site: sign-in, showing content, and sending the reminders and calendar updates you subscribe to.
• To moderate reviews, fee reports and Q&A, enforce the Review Policy, and prevent fake reviews and abuse.
• To calculate fee and review summaries (only medians, ranges and averages that meet display thresholds are shown).
• To manage give-to-get unlock eligibility.
• To verify private coach credentials and organization claims.
• To handle confidential reports and safety concerns.
• To respond to your enquiries.
• To send marketing emails if you have separately agreed (see section 9).
• To understand how the site is used and to improve the service and its security.
• To meet legal requirements.

We collect and use only what these purposes require. If we want to use information for a new purpose, we will ask for your consent first, unless the law allows otherwise.

5. What is shown publicly

• Reviews: shown without your name or email address. Ratings, tags, text, your child's age band and participation period are shown, and only once display thresholds are met (see the Review Policy). Reviews may be machine-translated for Chinese and English readers and are labelled "机器翻译 / Machine translation".
• Fee reports: individual reports are never shown. They are used only for summaries: a median and range appear for an organization only after 3 reports, and for a group only after 5.
• Q&A: your questions and answers are public and may show your display name. We suggest not using your full real name and not including anything about your child.
• Private coach profiles: what the coach chooses to publish, plus credential badges (the type of check and its date — never the content of any document).
• Organization replies: shown publicly under the organization's name.

Please do not put contact details, addresses or other personal information about yourself, your child or anyone else in public content.

6. Private coach credential checks

• Coaches show us documents such as identification, a police information check with vulnerable sector check, and training or certification records.
• We view the documents and then delete any copies. We keep only the type of check, the result, the date checked, the expiry date (where relevant) and who verified it.
• A police / vulnerable sector check badge shows as expired 3 years after its recorded date.
• See Coach Credentials and Safety for details.

7. Where information is stored

• Our database is hosted in Canada (Supabase, ca-central-1 region). The site's server functions run in Montréal, Canada (Vercel, yul1 region).
• Some of our service providers (for example email delivery, machine translation and analytics) may process information outside Canada. When that happens, the information may be subject to the laws of that country, and its governments or law enforcement may be able to access it under those laws.
• We use contracts or service terms that require these providers to use the information only to provide services to us and to protect it appropriately.

8. Who we share information with

We do not sell your personal information. We share it only:

• With service providers that host the site, store data, deliver email, translate content and analyse site use — only as needed to provide their service.
• For safety concerns: where a confidential report appears credible, we may refer it to the police, the BC Ministry of Children and Family Development (MCFD), or the relevant club or provincial sport organization. Where the law permits or requires, this may happen without your prior consent.
• When the law requires it: to comply with a law, court order or other legal process, or to protect someone's safety.
• In a business transfer: if the site is merged, acquired or transferred, personal information may pass to the successor as part of the business, which must continue to protect it under this policy.

An organization that claims its profile does not get reviewers' identities or contact details.

9. Email

• Service emails, such as sign-in links, moderation outcomes and account notices, are needed to provide the service.
• Event reminders are sent only if you subscribe. Every reminder has an unsubscribe link.
• Marketing emails (such as newsletters or survey reports) are sent only if you tick a separate consent box. The box is unticked by default and is not a condition of using the site. We record what you agreed to, when, and in which language, as required by Canada's Anti-Spam Legislation (CASL).
• Every marketing email has an unsubscribe link. We action unsubscribe requests within 10 business days, and aim to do so immediately.

10. Surveys

Survey answers are stored separately from email addresses and are not linked to them. If you leave your email at the end of a survey (for example to receive the report), it is stored on its own and cannot be used to find your answers. Survey answers are used only for aggregate statistics, such as fee summaries.

11. How long we keep information

• We keep personal information only as long as needed for the purposes above, or as the law requires.
• Copies of coach credential documents are deleted after viewing; only the verification record is kept.
• When you delete your account, we delete or anonymize your account information. Published reviews and fee reports already counted in summaries may be kept in a form that is not linked to any account. If you want your reviews removed as well, tell us before or when you delete your account.
• Some information may be kept longer to meet legal obligations, resolve disputes or protect safety (for example, confidential report records).

12. Security

We use reasonable safeguards to protect personal information, including encrypted connections, access controls (for example, only authorized staff can see confidential reports and verification records) and regular reviews. No transmission or storage system is 100% secure. If a breach creates a real risk of significant harm to you, we will notify you and the relevant regulator as the law requires.

13. Your rights

You can:

• Access the personal information we hold about you and learn how it has been used and disclosed;
• Correct information that is inaccurate;
• Withdraw consent (for example, to marketing emails or event reminders). Some services may then be unavailable, and we will explain the effect;
• Ask us to delete your account and related information (except where the law requires us to keep it).

Contact our privacy officer below to make a request. We may need to verify your identity first. We respond to access requests within 30 business days; if we need more time, we will tell you why, as the law allows.

14. Contact and complaints

Privacy officer: [隐私负责人姓名 / Privacy officer name] Email: [privacy@yourdomain] Operator: [运营主体名称 / Business name]

If you are not satisfied with our response, you can complain to the Office of the Information and Privacy Commissioner for British Columbia, or, where federal law applies, the Office of the Privacy Commissioner of Canada.

15. Changes to this policy

We may update this policy and will show the date of the latest update on this page. We will announce significant changes on the site in advance and, where needed, email you or ask for your consent again.