Review Policy, Ranking and Sponsorship Rules

本文为草稿，待 BC 律师审阅 / Draft — pending review by a BC lawyer

Parent reviews are one of the most important parts of this site. These rules keep reviews honest and useful, and protect children and every parent who writes one. By submitting a review you agree to this policy and our Terms of Service.

1. What can be reviewed

Only three kinds of things can be reviewed:

• Programs: for example a club team, a skills training program, a community league, or a camp.
• Organizations: for example a club, an academy, or a community sport association.
• Private coaches who have opted in: a private coach can be reviewed only after they apply and choose to publish a profile on this site.

2. What cannot be reviewed or included in a review

• Any child. Do not review children, including your own. Do not name a child or include details that could identify one, such as a jersey number, a team-age-position combination, a school, physical description or photos.
• Individuals. Volunteer coaches, team managers, parent volunteers, school teachers (including teachers who coach school teams), referees and other individuals are not rated. When you review a program or organization you may describe coaching, communication and management, but do not name or identify individuals (except opted-in private coaches). If you have a concern about a person, raise it with the organization or school directly.
• Serious allegations. Anything involving a crime, abuse, harassment, sexual misconduct or physical safety is not handled as a review. Use the confidential report channel instead (see section 9).
• Experiences older than 24 months. We accept first-hand experiences from the last 24 months only.
• Second-hand stories. Write only about what you and your child experienced yourselves, not rumours.
• Fake, paid or incentivized reviews, and undeclared conflicts of interest (see sections 4 and 5).
• Other prohibited content: personal contact details or addresses; personal attacks or insults; discriminatory or hateful language; threats; advertising or spam; off-topic content; anything that infringes someone else's rights.

3. What a review contains

• Star ratings: an overall rating plus quick ratings for areas such as coaching, communication, organization and value.
• Tags: up to 5.
• Text (optional): your specific experience.
• Your child's age band and participation period: an age band (for example 8–10) and approximate start and end months only. We do not collect a child's name, birth date or school.
• Conflict-of-interest declaration: required if one applies (see section 4).

4. Who can review, and how often

• You must be a registered user aged 18 or older, and the parent or guardian of a child who took part in the program.
• One review per account per program (or organization, or coach) per season.
• The experience must be within the last 24 months.
• Conflicts of interest must be declared. If you are an employee, coach or board member of the organization, a family member of one, or have a business relationship with it, you must tick the declaration box and briefly describe the relationship. People connected to a competing organization should not review competitors; if they have a genuine first-hand experience (for example their child trained there), they must declare the connection. Reviews with an undeclared conflict of interest will be removed.

5. No fake, paid or incentivized reviews

• No one may pay or be paid for a review, or offer or accept discounts, gifts, refunds, tryout priority, playing time or any other benefit in exchange for a review, a positive review, or a changed review.
• Organizations may not invite only satisfied families to review, or make anything conditional on removing or changing a negative review.
• No impersonation, multiple accounts, ghost-writing or bulk submissions.
• The site's own give-to-get unlock (section 13) is the only reward connected to reviewing, and it is exactly the same for positive and negative reviews.
• If we find a breach, we will remove the reviews involved and may suspend or close the accounts involved.

6. When reviews appear

To protect reviewers (in a small program, one or two reviews can be easy to trace back to a family) and to avoid one or two reviews skewing the picture, we use display thresholds:

Your review still counts before the threshold is reached, and once approved it still unlocks full details for you (see section 13).

Ratings are the simple average of all approved reviews, rounded to one decimal place. We never adjust ratings by hand.

7. Moderation steps

1. Submitted: a new review is "pending" and not public.
2. Human review: a moderator checks it against this policy — children, personal information, personal attacks, serious allegations, conflicts of interest, advertising or spam, and whether the experience is within 24 months.
3. Outcome:
   • Reviews that meet the rules are approved and appear once the thresholds in section 6 are met.
   • Reviews that do not meet the rules are not published, and we tell you why.
   • Serious allegations are moved to the confidential report process (section 9).

We usually review submissions within 2–3 business days. It may take longer in busy periods such as tryout season.

Moderation looks only at whether a review follows the rules, never at whether it is positive or negative. We do not rewrite your review.

Reviews may be machine-translated so that both Chinese- and English-speaking parents can read them. Machine translations are labelled "机器翻译 / Machine translation", and the original text is kept.

8. Reporting a review

Every review has a "Report" button. Reasons include: false information, personal attack, identifies a child, serious allegation, undeclared conflict of interest, spam, and other.

• Reports that a review identifies a child or contains a serious allegation: the review is hidden as soon as the report is received, until we finish checking it.
• Other reports: reviewed in normal order; the review may stay visible meanwhile.
• After checking, we keep reviews that follow the rules and remove those that do not.

Disagreeing with a review is not, on its own, a reason to remove it. Genuine negative experiences that follow the rules stay up.

9. Serious concerns: use the confidential report channel

If your concern involves a crime, abuse, harassment, sexual misconduct or physical safety, please do not write it as a review:

• Click "Report" on the relevant page and choose "Serious concern", or email [safety@yourdomain].
• Only a small number of authorized staff can see these reports, and related content is hidden while we review it.
• Where a concern appears credible, we refer it to the police, the BC Ministry of Children and Family Development (MCFD), or the relevant club or provincial sport organization (PSO).
• We are not an investigative body, and we do not publish allegations on the site.
• If a child is in danger right now, call 911.

See Coach Credentials and Safety for more.

10. Organization replies

• Organizations can claim their profile. Once we confirm the claim, they manage that profile.
• A claimed organization can post one public reply to each review. Replies are moderated under the same rules: no revealing or guessing who wrote the review, no information about any child, no threats and no advertising.
• Organizations cannot edit, delete or hide reviews. If they believe a review breaks the rules, they can report it like any other user.
• Claiming a profile or buying a sponsored placement gives an organization no special treatment in moderation.
• Retaliation of any kind against a family or child because a parent wrote a review is prohibited. If it happens, please tell us through the confidential channel.

11. How sorting works

Organization and program lists: sorted by distance by default when you share a location, otherwise by name; you can also sort by price.

Review lists: newest first by default; you can also choose "Most helpful" or "Lowest rated first".

Calendar: sorted by date.

The following never affect sort order: payment, sponsored placements, whether a profile has been claimed, or any business relationship with us.

12. How sponsored placements are labelled

• Organizations can pay to appear in specific places such as the home page, sport pages, city pages, the calendar and the camps page.
• Every paid placement is clearly labelled "赞助 / Sponsored" and visually separated from regular listings.
• Sponsorship does not affect the order of regular listings, ratings, which reviews are shown or how they are moderated, or any display threshold.
• Sponsors cannot buy the removal or hiding of reviews, or any "recommended" label.
• Any sponsored article is labelled "Sponsored" near its title, with the sponsorship explained. Editorial content is decided independently by our editors.

13. Give-to-get

Most of the site is open to everyone: organization and program information, official fees with source links, the calendar, group fee summaries (for example by sport, city and program type) and review summaries (tag counts and ratings) that have met their thresholds, and some review texts.

Full details — all review texts and parent-reported fee figures for individual organizations — unlock after you sign in and make one contribution:

• One approved contribution (a review or a fee report) unlocks full details for 12 months from the date it is approved.
• Each new approved contribution restarts the 12 months from its approval date.
• Positive or negative, it is the same. Unlocking depends only on whether a contribution is approved (that is, whether it follows this policy), never on whether the review is positive or negative.
• Fee reports are used only to calculate summaries: a median and range appear for an organization only after 3 reports, and for a group (such as a sport, city and program type) only after 5. Individual reports are never shown.

14. Changes to this policy

We may update this policy and will show the date of the latest update on this page. We will announce significant changes on the site in advance.

Questions? Contact [hello@yourdomain].